Software Customer Satisfaction Survey Template

Customer surveyHow often do you use our software?

Multiple times a day, Once a day, Couple of times a week, Once a week, Couple of times a month, Once a month or less

What do you mostly use it for?

Project management, Professional Development, Time management, Storing information

How would you rate the software overall?Can you tell us more about why you scored it {{field:82ea1297-c290-4dfc-ae4b-9c21a8c106ad}}/5?How satisfied are you with our customer service?What could we do to improve it?What changes or improvements would you like to see in the software?That's it! Thanks for your feedback.

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It’s meant to be adapted and improved over time. As your industry landscape evolves and as customer wants and needs change, it’s important to stay ahead to succeed. Find out how you could improve with a software customer satisfaction survey.

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Software customer satisfaction survey FAQs:

When launching a software customer satisfaction survey the right questions and the right mix of question types is crucial. The more specific you can be when writing questions, the better. This will allow you to drill down into the detail, and elicit better responses from your users.

A mix of qualitative and quantitative data is key. Your open question types will help you get the feedback you need, whilst star ratings and sliding scales will give you measures of success to compare over time.

It’s important that you first identify who your customer is before asking them for feedback. You want to hear from frequent users, and also get an understanding of their individual use case. This context will help you analyze the responses, and understand the suggestions you are given. You can also use this to dismiss responses from non-users who came across the survey.

Share your survey with your customer group via email or embed it within your website.